These Terms of Service (“Terms”) govern your use of VISION DEFINITY LIMITED’s (“we/our”) official website www.aooknan.com (the “Site”) and related services (collectively, “Services”), including purchasing casual women’s wear (commute sets, dresses, etc.). By accessing the Site, creating an account, or placing an order, you (“you/your”) agree to these Terms. If you disagree, do not use our Services.
1. Acceptance of Terms
We may update these Terms occasionally to align with business changes or legal demands. Updated versions will post here with a “Last Updated” date—major changes will be emailed to your registered address. Continuing to use the Site after updates means you accept the revised Terms.
2. Account Registration & Use
2.1 Eligibility
You must be at least 18 (or have parental/guardian consent if under 18) to create an account or place orders. By registering, you confirm you have the legal capacity to agree to these Terms.
2.2 Account Responsibilities
- Provide accurate, current info (name, email, phone) during registration—false details may cause account suspension or order delays.
- Secure your account password—you’re liable for all activities (orders, payments) under your account. Notify us immediately at [email protected] if your account is hacked or misused.
- We reserve the right to disable inactive accounts or those violating these Terms without prior notice.
3. Orders & Transactions
3.1 Placing an Order
Clicking “Place Order” and completing payment submits a binding purchase request. We’ll email an order confirmation to your registered address within 1 hour—this confirms receipt, not finalization.
3.2 Order Confirmation & Cancellation
- We may reject orders for: (1) out-of-stock items; (2) incorrect product info (e.g., wrong price); (3) suspected fraud. We’ll notify you promptly and refund paid amounts within 3-5 business days.
- You may cancel orders before processing (typically within 12 hours of payment) by emailing [email protected] with your order number. Cancellations aren’t allowed once processing starts (packing/shipping).
3.3 No Customization Service
Note: We do not offer custom or personalized products. All items are sold as shown on the Site.
4. Product Information & Pricing
- We aim to ensure accurate product descriptions, images, sizes, and prices. Minor discrepancies (e.g., screen-related color differences) may occur—we’ll resolve these with you promptly.
- Prices are in the Site-specified currency (subject to change). Shipping fees (no free shipping) are calculated separately and shown at checkout—see our Shipping & Delivery Policy.
- Promotional prices apply only during the stated period and cannot be combined unless noted.
5. Payment Terms
- We accept major payment methods (credit cards, PayPal, etc.) through trusted processors (PayPal/Stripe). Your payment info is secured—we never store credit card details directly (see our Privacy Policy).
- Complete payment at checkout; unpaid orders are auto-canceled after 24 hours.
- For international orders, you bear customs duties, taxes, and import fees. Check local customs policies before ordering.
6. Returns & Exchanges
6.1 Eligibility
We accept returns/exchanges within 14 days of delivery, provided items are unused, unwashed (original tags intact), undamaged, and you have the order confirmation and delivery receipt.
6.2 Non-Returnable Items
Items non-returnable for hygiene: underwear, swimwear.
6.3 Process
- Email [email protected] with your order number, return reason, and item photos (if damaged).
- We’ll approve requests within 2 business days and send a return label (you cover return shipping).
- Upon receiving and inspecting the item, we’ll process refunds (3-7 business days) or ship the exchange.
7. User Conduct Rules
You agree not to use our Site/Services for: (1) Fraud (e.g., fake orders, stolen payment cards); (2) Uploading viruses, spam, or illegal content; (3) Scraping or stealing product/data; (4) Harassing staff or users; (5) Violating local/national/international laws.
8. Intellectual Property
All Site content (product photos, descriptions, logos, brand names) is owned by us or our licensors and protected by copyright/trademark laws. You may not copy, reproduce, or use this content commercially without our written consent.
9. Limitation of Liability
- We’re not liable for delays/failures from force majeure (natural disasters, wars, logistics strikes) or third-party issues (payment errors, outages).
- We don’t guarantee 100% error-free or 24/7 Site access, but we’ll fix issues promptly upon notification.
- Our liability for order-related damages is capped at the total amount you paid for that order.
10. Governing Law
These Terms are governed by the laws of Hong Kong Special Administrative Region (China). Disputes will first be resolved through negotiation; unresolved disputes go to Hong Kong courts for adjudication.
11. Contact Us
For questions about these Terms, contact us via:
- Email: [email protected] (response in 2 business days)
- Official Website: www.aooknan.com (“Contact Us” tab)
- Address: RM 13, 27/F, HO KING COMM CTR, 2-16 FA YUEN STREET, MONGKOK, KOWLOON, HONG KONG