Shipping & Delivery
This shipping & delivery policy covers every order you place on VISION DEFINITY LIMITED’s official site (that’s us!)—including orders made via www.aooknan.com. To help you get clear on all things delivery and keep your shopping experience smooth and secure, we’re committed to fast, transparent, and reliable shipping. Our goal? Getting your new outfits to you on time and in perfect shape. Take a quick read through these details before checking out—they’ll help avoid any little mix-ups!
1. Where We Ship
We offer worldwide shipping—covering most major countries and regions, from North America and Europe to Southeast Asia (and everywhere in between where shoppers are concentrated). Thanks to our solid network of international logistics partners, we can keep deliveries steady for customers across the globe. If you’re in a remote area where regular shipping doesn’t reach, our customer service team will reach out to you proactively within 2 business days of your order. We’ll hash out a workable delivery plan together, or suggest alternatives like adjusting your order if needed.
2. How Long We Take to Prep Your Order
Once you’ve placed your order and your payment is confirmed, we kick off order processing right away. Typically, this takes 1-3 business days—no delays for Hong Kong weekends, public holidays, or major festivals in your region. What does “processing” involve? We double-check your order details, give your clothes a strict quality check, pack them securely to avoid damage, and hand them off to our logistics partners. During peak times (think Double 11, Christmas, Black Friday) or if something comes up (like a temporary stock shortage or logistics route change), processing might take an extra 2-3 days. If that happens, we’ll shoot you an email at your registered address ASAP—breaking down why it’s delayed and when we expect to get it moving.
3. When Your Package Will Arrive
Delivery time is simple: it’s the window from when our logistics partner picks up your package (after we’ve finished prepping it) to when it lands in your hands. A few things affect this—how far your address is, whether you pick standard or expedited shipping, and how quickly customs clears your package in your country/region.
– Hong Kong (SAR): 1-3 business days via local courier;
– International (e.g., US, UK, Australia): 5-15 business days via standard international shipping; 3-7 business days via expedited shipping (if available).
Note: Estimated delivery times are for reference only and may be delayed due to customs clearance, peak seasons (e.g., holidays), or unforeseen circumstances.