Privacy Policy

Welcome to VISION DEFINITY LIMITED (operator of www.aooknan.com, your casual women’s wear destination). We take your privacy seriously—this policy explains what data we collect, how we use it, and how we protect it. By using our site or placing an order, you agree to these terms.

1. What Info Do We Collect?

We only collect data necessary for smooth shopping, divided into two categories:

1.1 Info You Voluntarily Share

  • Account & Order Details: When you sign up, order, or contact support, you provide name, phone, email, shipping/billing addresses, and payment info (we never store credit card details directly).
  • Personal Preferences: Style survey responses, wishlists, and size preferences—all to improve recommendations.

1.2 Info We Collect Automatically

Our system automatically collects tech details to enhance your experience and security:

  • Device details: Model, OS, and unique device ID.
  • Browsing data: Visited pages, duration, clicks, and IP address (for shipping estimates, not exact location).
  • Cookies: Small files that remember your login, wishlist, and cart. Disabling them may break some features.

2. How Do We Use Your Info?

Your data serves specific purposes—no random usage:

  • Fulfill Orders: Use your contact/shipping info to process orders and coordinate delivery with logistics partners (DHL, SF Express).
  • Keep You Updated: Email/SMS order confirmations, shipping alerts, and support responses.
  • Personalize Shopping: Browsing history and wishlists inform style recommendations, so you skip items that don’t fit your taste.
  • Secure Our Site: IP and device data help detect suspicious activity (e.g., account hacking) to protect you and our store.
  • Comply with Laws: Rarely share data to meet legal requirements or government requests.

3. Who Do We Share Your Info With?

Your privacy is paramount—we never sell your data for marketing. We only share with trusted partners bound by confidentiality agreements:

  • Logistics Partners: Share shipping address/phone with DHL etc. for delivery—they’re prohibited from using it for other purposes.
  • Payment Processors: PayPal/Stripe handle payment info securely; we don’t store credit card details.
  • Tech & Support Tools: Email services and chatbots access only the data needed to manage updates and inquiries.

4. How Do We Protect Your Data?

We prioritize security with these measures:

  • Security Technology: SSL encryption scrambles data during transfer between your device and our site (the “https://” indicator).
  • Access Controls: Only authorized staff (with signed privacy agreements) access your data, and only for job-related tasks (e.g., support).
  • Regular Audits: We update security systems and run audits to fix vulnerabilities—no system is perfect, but we strive for excellence.

5. Your Rights—You’re in Control

You control your data—here’s what you can do anytime:

  • View/Edit Info: Log into your www.aooknan.com account, go to “My Profile,” and update your details.
  • Delete Data: Email [email protected] with “Delete My Account” in the subject—we’ll process it within 7 business days and confirm.
  • Opt Out of Marketing: Click “Unsubscribe” in any marketing email. You’ll still get essential order updates.
  • Ask Questions: Email us for clarity—we respond within 2 business days.

6. Kids’ Privacy

Our site is for users 18+. We don’t intentionally collect data from kids under 13—if we do, we delete it immediately. Parents/guardians can contact [email protected] to report issues.

7. Changes to This Policy

We may update this policy for legal or feature changes. Updated versions post here with a “Last Updated” date—major changes get emailed to you. Check back periodically.

8. Contact Us

For privacy questions, complaints, or requests:

  • Email: [email protected] (fastest response)
  • Official Website: www.aooknan.com (use “Contact Us” tab)
  • Address: RM 13, 27/F, HO KING COMM CTR, 2-16 FA YUEN STREET, MONGKOK, KOWLOON, HONG KONG